For businesses that take orders
Automation for businesses that run on orders
77 AI Solutions automates order replies, stock updates, invoices and supplier bills, across WhatsApp, your website and the marketplaces you sell on. Online sellers, food businesses and distributors are examples; if customers order from you, the same system fits.
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WhatsApp · Home bakery, Thursday night
Order #1043 · WhatsApp
Pandan cake × 2 · Saturday pickup
Entered once. Sheet, invoice and pickup list updated together.
Example with made-up data. Order replies from the stock list go out 24/7; custom orders wait for the owner.
What can an order-based business automate first?
Usually the order chat and the typing that follows it. 77 AI Solutions starts with the assistant that answers stock and price questions and takes the order, then links orders to invoices, stock and bookkeeping. The six automations below come from the 28 on our AI Operating System page.
Order replies
Answers price, stock and delivery questions from your own list, takes the order and sends the payment link.
Example: home bakery, 9:05 pm. Two boxes ordered for Saturday, paid by link.
Saves: orders lost to slow replies
Marketplace stock sync
Shopee, Lazada and TikTok Shop stock and orders kept in step with one stock list.
Example: skincare seller. Last 3 units sold on Shopee, Lazada listing paused.
Saves: overselling and updating three stores by hand
Order to invoice
Each order is entered once: the customer record, invoice and packing or pickup list all update from it.
Example: distributor. WhatsApp order became an invoice and a Tuesday delivery line.
Saves: typing the same order three times
Receipt and bill scanning
Staff photograph supplier bills on WhatsApp. AI reads amount, date, vendor and tax and files them for your accountant.
Example: café. Twelve supplier receipts entered by Monday 9 am, two flagged.
Saves: the month-end shoebox
Stock alerts
Reorder alerts before your best-sellers run out, worked out from your own sales and stock figures.
Example: café. Coffee beans alert on Wednesday, before the weekend rush.
Saves: stock-outs found by a customer
Order status answers
"Where is my order?" answered from your courier and order records. Returns and complaints go to a person.
Example: online seller, 11 pm. Tracking link sent, return request passed to staff.
Saves: the same parcel question, all day
Which order-based businesses can use this?
Any business where customers order and pay. 77 AI Solutions builds the same order, stock and invoice system for online sellers, food businesses and distributors; only the products, the channels and the hand-over rules change. The six below are examples, not a full list.
How can an online seller run Shopee, Lazada and TikTok Shop from one stock list?
Each marketplace offers its own connection for orders and stock. The system links them to one stock list, so a sale in one store lowers the count everywhere, and order chats are answered from the same product list. Setup effort differs by marketplace, so the free AI audit checks yours first.
Always goes to a person: Disputes, refunds, damaged-item claims.
How can a home bakery or caterer take WhatsApp orders?
The assistant answers menu, price and pickup questions, checks the day's capacity, takes the order and sends the payment link. Confirmed orders land in one Sheet that becomes the baking or prep list for each day, and the customer gets a reminder before pickup.
Always goes to a person: Custom cakes, allergy questions.
How can a restaurant or café handle bookings and supplier bills?
Table bookings come in on WhatsApp and are checked against the evening's tables. Supplier bills are photographed by staff, read by AI and filed for the accountant, with unclear ones flagged. The owner gets one message each morning with yesterday's sales and bookings.
Always goes to a person: Large events, complaints.
How can a distributor or wholesaler take repeat orders?
Regular customers reorder on WhatsApp in their own words. The assistant matches the items to the price list, confirms quantities and the delivery day, and turns the order into an invoice and a delivery line. Accounts past their credit terms are flagged before the order is confirmed.
Always goes to a person: Credit limits, price negotiation.
How can a retail shop answer stock questions?
Customers ask whether an item is in stock, in which size and at which branch. The assistant answers from the stock list, holds an item for pickup when the shop allows it, and sends a reminder before the hold ends. Staff see every hold in one list.
Always goes to a person: Exchanges, faulty goods.
How can a florist handle peak days?
On Valentine's Day and Mother's Day the orders arrive at once. The assistant takes each order with the card message and delivery slot, stops offering a slot once it is full, and gives the team one list per delivery round with every order and address in it.
Always goes to a person: Custom arrangements, late-delivery complaints.
Other business types: appointment businesses · quote businesses.
What always goes to a person?
Anything that costs you money if it goes wrong. The assistant answers only from your own product and stock list. Refunds, disputes, custom orders, allergy questions and anything off the list go to your staff with the full chat attached. You choose which order replies go out 24/7 and which wait for a tick.
Approval or 24/7, your choice
Routine order replies can go out on their own; custom orders wait for a person.
From your list only
Prices, stock and delivery times come from your own list, not the AI's memory.
A log of every order
Who ordered what, which channel, and what the system changed.
How does an order-based business get started?
With one task, usually the order chat on WhatsApp. 77 AI Solutions maps your channels, stock list and accounting tool in a free AI audit, then builds that first task in two to four weeks. Marketplace sync, invoices and bill scanning follow once it runs well.
Free AI audit.
We look at where orders come from, where stock is kept and how invoices are made today.
Order replies live.
The assistant answers and takes orders from your list, in approval mode or 24/7.
Add the next task.
Marketplace sync, invoices, bill scanning or stock alerts, one at a time.
The full plan, from the first 30 days to day 90, is on the AI Operating System page.
Frequently asked questions
Can it connect to Shopee, Lazada and TikTok Shop?
Each of these marketplaces offers an official connection for orders, products and stock, and the system links to it through your own seller accounts. The effort differs: some have ready-made connectors in workflow tools and some need a custom link. The free AI audit checks your stores first, so the quote is exact.
Will it oversell when stock runs low?
It is built not to. Every channel reads the same stock list, and each sale lowers the count everywhere. Marketplaces update on their own schedule, so we set a small safety buffer on fast sellers and alert you when stock drops below it. Every change is logged.
Does it handle LHDN e-invoicing?
Where your business needs it, yes. Orders become invoices in your accounting tool, and if your tool supports MyInvois, the e-invoice is submitted from there. Smaller businesses may be exempt, so check your date on the LHDN e-Invoice timeline first. We confirm the setup in the free AI audit.
What does it cost?
77 AI Solutions quotes after one chat, because the price depends on your channels, your stores and how many tasks you start with. The chat and the free AI audit cost nothing. You get a written quote with the scope, timeline, price and what is not included before any work starts.
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